On-call solutions support growth at your pace.
Your technology does not care what your job description says, because when support is needed it demands that you become a technology support professional. No matter the size of your organization, it is likely you need additional support from time to time to keep your technology working for you whether for ongoing core maintenance or for special technology upgrade projects.
Our On-call IT Support approach is unique in our industry because we focus on supporting the professional who is tasked with managing technology this makes us and ideal support solution for any size organization:
- Small Business Owners
- Non-profit Directors
- Technology Managers
- Chief Technology Officers
Our On-call IT Support and Managed IT Support services are based on the same core technology philosophies, so it makes On-call IT Support an ideal first step for your organization because it can seamlessly grow into a Managed IT Support approach at any time. Our approach offers the flexibility to help you grow your organization at a pace that is right for you, because we offer On-call services in two tiers:
Monthly-based Computer/Device Maintenance
The monthly fee is for proactive computer maintenance (per device), and includes Microsoft software patches (operating system and other software), hardware and software monitoring (error monitoring), performance monitoring, remote virus and spyware removal.
Project-based Support
Ideal for technology upgrades, software research and implementation, or other additional support services that go beyond your internal capabilities. We offer a lower fee structure when coupled with a monthly-based maintenance plan.
Ascend Technology Plan: On-call IT Support
Monthly Management & Maintenance
Computer & Server Management
- Solving specific and pressing technology challenges that have or may pose immediate down time
- Establishing a solid period of stable technology performance
- Ensuring ongoing technology performance
Technology Consulting
- Supporting you with 24-hour telephone access to chief technology and support professionals
- Project-based technology support
Computer & Server Upgrade
- Learning your needs
- Developing a system that will improve efficiency and productivity
- Software Upgrade
Local & Online Technology System Development
